VELVEE PRIVACY POLICY
Effective Date: May 13, 2025
Velvee Inc. ("Velvee," "we," "us," or "our") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including the AskVelvee AI assistant, mobile applications, and websites (collectively, the "Services"). Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.
1. INFORMATION WE COLLECT
a. Information You Provide to Us
- Account Information: When you register, we collect your name, email address, phone number, username, password, date of birth, and profile image.
- User-Generated Content: Photos, videos, and other content you upload, including metadata such as tags and descriptions.
- Shopping & Transaction Data: Order history, product views, wishlists, and transaction information processed via third-party payment processors.
- Communications: Messages with stylists, influencers, brands, or customer support, as well as survey responses.
b. Information We Collect Automatically
- Usage Data: Pages visited, features used, time spent, and interactions within the Services.
- Device Information: IP address, browser type, device ID, operating system, and crash logs.
- Location Data: General location inferred from IP address or precise location with your consent.
- Cookies and Tracking Technologies: To enhance user experience and personalize content.
c. Information from Third Parties
- Social Media Platforms: Information from platforms like Instagram and Shopify, such as usernames and public content.
- Brand Partners: Product metadata, order synchronization, and recommendations.
2. HOW WE USE YOUR INFORMATION
We use the information we collect for various purposes, including:
- Personalization: To tailor product recommendations, outfit suggestions, and content to your preferences.
- Account Management: To create and manage your user profile and credentials.
- Communication: To send service-related messages, updates, and support communications.
- Marketing: To send promotional emails and display personalized advertisements (with opt-out options).
- Analytics: To analyze usage patterns and improve our Services.
- Compliance and Protection: To enforce legal terms and detect fraudulent or illegal activities.
3. SHARING YOUR INFORMATION
We may share your information with:
- Service Providers: Third-party vendors that perform services on our behalf, such as hosting, analytics, and payment processing.
- Brand Partners: For order fulfillment, affiliate experiences, and product recommendations.
- Social Media Platforms: With your consent, to share content.
- Legal Authorities: If required by law or to protect rights and safety.
- Business Transfers: In connection with mergers, acquisitions, or asset sales.
4. YOUR RIGHTS AND CHOICES
You have the following rights regarding your personal information:
- Access and Update: You can view and modify your personal information.
- Deletion: You can request the deletion of your data, subject to legal obligations.
- Withdraw Consent: You can opt-out of marketing communications and revoke app permissions.
- Data Portability: You can request a copy of your data in a machine-readable format.
To exercise these rights, please contact us at privacy@velvee.ai.
5. CHILDREN'S PRIVACY
Our Services are not intended for children under 13. We do not knowingly collect personal information from children under 13 without parental consent. If you believe we have collected such information, please contact us to request deletion.
6. DATA SECURITY
We implement appropriate technical and organizational measures to protect your data, including:
- Encryption of sensitive data in transit and at rest.
- Access controls and authentication mechanisms.
- Regular audits and monitoring.
However, no system is completely secure, and we cannot guarantee absolute security.
7. DATA RETENTION
We retain your data as long as necessary to provide our Services and fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
8. INTERNATIONAL TRANSFERS
If you are located outside of the United States, your information may be transferred to and processed in the U.S. or other jurisdictions. We ensure adequate safeguards for such transfers.
9. THIRD-PARTY LINKS AND INTEGRATIONS
Our Services may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review their privacy policies.
10. CHANGES TO THIS PRIVACY POLICY
We may update this policy from time to time. We will notify you of material changes through the app, email, or website. Your continued use constitutes acceptance of the revised policy.
11. CONTACT US
If you have any questions or concerns about this Privacy Policy or our practices, contact us at:
Velvee Privacy Office
Email: privacy@velvee.ai
Address: 3499 Buckingham Drive, San Jose, CA 95118 United States